Account Manager – Shopper Marketing

Orases Shopper Marketing (OSM)

Orases Shopper Marketing (https://shoppermarketing.orases.com) is a turnkey shopper marketing agency built around deep grocery retail expertise, especially the Publix ecosystem. We're a lean, high-trust team where the people who bring in the business also run it, and we're looking for someone who can do both. Preference for this remote role will be given to applicants residing in the Southeastern region of the United States.

What you'll do:
This is a revenue-generating role: you will prospect, pitch, and close new client relationships, then own the full execution of the programs you sell, from development through vendor management to post-campaign results. You'll operate with real autonomy, working directly with agency leadership rather than through layers of process.

As an Account Manager, you are responsible for generating revenue by prospecting and closing new clients, and managing those client relationships to maintain and grow revenue. This is not an entry-level or coordinator-level position

and it is not a general sales role.

This position requires two things, both of which are required, not preferred: demonstrated, quota-carrying experience personally prospecting, pitching, and closing new business, and direct professional experience within CPG (consumer packaged goods), grocery retail, shopper marketing agencies, or food brokers. Candidates without hands-on experience in the CPG, grocery retail, or shopper marketing industry will not be considered, regardless of sales background.

You should have an established network and the ability to leverage relationships into sales opportunities, with proven success across the full sales cycle, including lead generation, driving new opportunities, and managing prospect relationships. This role also owns the full execution of client programs from concept through completion. Given the department's structure, this role operates with a high degree of autonomy and is expected to independently manage the full scope of client acquisition and program execution, with regular alignment with leadership. 

Success in this role requires excellent verbal and written communication, high attention to detail, and strong proofreading skills. This role includes travel to client-facing meetings and presentations as needed; such travel is expected to be infrequent. This job description is not intended to include all duties and responsibilities. Team members may be requested to perform additional tasks that may or may not relate directly to the primary role, as business needs dictate.

Roles and Responsibilities: 

Business Development & Sales

• Develop and execute sales strategies and action plans to approach and secure new clients, sales opportunities, and revenue streams, including new products and services 
• Meet and strive to exceed sales targets to meet the vision and strategy that align with Shopper Marketing and overall company goals and strategy 
• Maintain working knowledge of in-store, out-of-store, and digital marketing channels (print, POS/displays, paid social, programmatic, email) to inform sales strategy and client recommendations 
• Complete a thorough needs analysis to determine each client’s needs
• Create proposal and pitch decks, and pitch and close programs with current and prospective clients 
• Monitor sales and market trends, and refine the sales process to increase profitability 

Account & Client Management

• Create and maintain positive business relationships with current, new, and prospective clients, maximizing accounts both vertically and horizontally 
• Maintain quality control on all programs and communications, both external and internal
• Maintain accurate records within the CRM consistently, reporting to Leadership as requested

Program & Project Management

• Collaborate with the creative team to develop creative briefs and launch creative concepts, providing images, content, and templates/mockups as needed 
• Review creative for accuracy, update using Adobe tools when needed, and manage the proofing process with vendors 
• Create and manage program timelines across multiple concurrent programs to ensure vendor and client deadlines are met 
• Analyze programs individually and compare results across programs to identify ways to make future programs more efficient and profitable

Vendor Management

• Source, vet, and negotiate rates with vendors across all forms of media, onboarding new vendors and replacing existing ones as needed while maintaining quality 
• Monitor and manage vendor budgets, contracts, deadlines, and performance, evaluating efficiencies and providing recommendations for improvement 

Financial Management & Reporting

• Manage Profit & Loss statements, focusing on reducing hard costs and increasing profitability across day-to-day functions and client programs 
• Manage sales projections and budgets, tracking and reporting on KPIs to meet and exceed goals and identify potential improvements 
• Track and report on KPIs, identifying and recommending potential improvements

What you bring:

• Minimum of 5 years of quota-carrying proven sales experience with a documented track record of personally prospecting, client pitching, and closing new business. 
• Experience managing client programs/projects end-to-end, from concept through completion
• Established relationships and prior experience within the CPG, marketing agency, food broker, or grocery retail space (Publix Super Markets is preferred)
• Bachelor’s degree in Marketing, Business, or a communications-related field is preferred 

• Proficient in Microsoft Suite, Google Suite, and HubSpot CRM
• Hands-on proficiency in Adobe Creative Cloud (Photoshop, Illustrator, InDesign) to build, resize, and optimize marketing creatives
• Solid understanding of in-store, out-of-store, and digital marketing channels, including POS/displays, circulars, out-of-home, retail media networks, paid social, programmatic, and email 
• Strong analytical capabilities to translate programmatic data (DSP), redemption metrics, and spreadsheet insights into actionable, client-presented post-campaign evaluations
• Familiarity with WordPress site knowledge is a plus 

• Superior communication skills (verbal and written) paired with a critical eye for detail and precise proofreading
• Highly organized and able to work independently with little supervision, managing time and multiple priorities effectively in a high-intensity, fast-paced environment 
• Professional representative of company values, culture, and brand

Why OSM (https://shoppermarketing.orases.com) : You'll have real ownership over your book of business and the programs you build. If you're a hunter who also cares about executing the work correctly after winning it, this role is built for you.

Our Core Values are D.R.I.V.E. and we use them to drive us forward in every way.

• Demonstrate Thoughtful Communication: Say what you mean in a respectful, timely and relevant manner, remembering that not everything needs to be said.
• Rise to the Occasion: Have the grit to dig deep when needed and to get it done.
• Integrity All the Time: Do what you say you are going to do. 
• Value to Clients: Be present, contribute and be a good steward of the client's money.
• Excel at Your Craft: Constantly seek new ways to grow and learn to be the best you can be.

Compensation and Benefits:

• Annualized base salary range is: $95,000 - $110,000
• This position is bonus-eligible; bonus is variable and based on individual sales performance
• Comprehensive medical, dental, and vision plans with nationwide options to meet your needs wherever you hang your hat.
• Company-paid life insurance, short-term, and long-term disability. Let us pay for your peace of mind.
• 401K Roth and non Roth options with a 4% company match for the first 5% you contribute. This FREE MONEY is fully vested and portable should you make the decision to leave us one day.
• Fringe benefits to offer you lifestyle choices of where your benefits money goes. Options range from pet insurance, activity kits for kids, hotels and travel, health and wellness options, food delivery options, and the choices go on and on for you to decide what benefits YOU.
• Paid personal time off (3 weeks) and company holidays (typically 13 including full company shut down 12/25-1/1).
• Employee Assistance Program for confidential support. We offer a 3rd party confidential help line to call 24 hours a day for whatever life throws your way or just to talk if needed.
• Training and learning opportunities to help you excel in your career.
• Talented team of salespeople, software developers, and more to support you in building campaigns, automations, videos, and whatever else you may need to grow the Orases brand.
• Fun and silly events, celebrations, and team social opportunities both virtually and in person. We regularly fly in team members who want to visit the office or experience an in person event. 
• Annual all employee retreat where the entire team comes together in person to bond and have fun!

Orases is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, age, veteran status, national origin disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.