Account Manager (SCS)

Overview

The Account Manager serves as the primary customer-facing representative for assigned accounts and acts as the "Face of Yusen Logistics" to the client. This role is responsible for developing strategic customer relationships, ensuring exceptional service delivery, driving account growth, managing commercial negotiations, and maintaining overall account profitability. The Account Manager partners closely with Operations and cross-functional teams to deliver customer solutions, identify growth opportunities, and support long-term customer retention.

Responsibilities

Customer Relationship Management

• Serve as the primary point of contact and trusted advisor for assigned customers.
• Represent Yusen professionally and proactively in all customer interactions.
• Develop and maintain strong relationships with customer stakeholders at all organizational levels.
• Drive customer engagement initiatives to enhance customer satisfaction, loyalty, and retention.

Account Management & Business Development

• Develop a thorough understanding of customers' business operations, supply chains, logistics requirements, key business drivers, and decision-making processes.
• Analyze customer logistics flows, transportation spend, and strategic partnerships to identify opportunities for growth.
• Create and maintain account development plans that align customer needs with Yusen's capabilities.
• Identify and pursue opportunities for additional services, business expansion, and revenue growth within existing accounts.

Service Delivery & Customer Satisfaction

• Collaborate closely with Operations teams to ensure seamless service execution and customer satisfaction.
• Monitor service performance and proactively address operational challenges.
• Escalate and resolve customer issues while driving continuous improvement initiatives.
• Act as the voice of the customer internally to ensure customer expectations are understood and met.

Commercial Management

• Lead customer rate discussions, pricing reviews, and contract negotiations.
• Support contract renewals and commercial agreements to ensure profitable and sustainable business relationships.
• Balance customer requirements with company financial objectives.

Business Reviews & Reporting

• Lead customer meetings, Quarterly Business Reviews (QBRs), and operational review meetings.
• Prepare and present performance metrics, operational reports, and business analyses.
• Develop actionable recommendations based on customer performance data and industry trends.
• Communicate business results and account performance to both customers and internal leadership.

Financial Analysis & Risk Management

• Analyze account financial performance, profitability, and revenue trends.
• Identify commercial, operational, and financial risks within customer accounts.
• Develop and implement corrective actions and risk mitigation strategies.
• Monitor account health and recommend initiatives to improve profitability and performance.

Internal Collaboration & Leadership

• Coordinate cross-functional efforts among Operations, Sales, Finance and other departments.
• Lead internal account review meetings and provide updates on customer performance and strategic initiatives.
• Maintain accurate account forecasts, business plans, and reporting documentation.
• Support strategic planning and decision-making processes related to customer accounts.

Qualifications

Education

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Sales, Marketing, or a related field preferred.

Experience

• 5+ years of experience in Account Management, Logistics, Supply Chain, Freight Forwarding, Transportation, or a related customer-facing role.
• Experience managing strategic or large customer accounts.
• Proven success in customer relationship management, business development, and contract negotiations.

Required Skills & Competencies

• Strong customer relationship and stakeholder management skills.
• Thorough understanding of logistics and supply chain operations.
• Excellent communication, presentation, and negotiation abilities.
• Strong commercial and financial acumen.
• Analytical problem-solving and decision-making capabilities.
• Ability to influence cross-functional teams without direct authority.
• Experience conducting business reviews and executive-level presentations.
• Strong organizational and project management skills.
• Can-do attitude
• Proficiency with CRM systems, Microsoft Excel, PowerPoint, and reporting tools.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO 
• Eligible for bonus plan
• 7 Paid Holidays 
• Eligble for OT pay if applicable 
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.