Account Manager, Mid-Market

About the Role:The Account Manager is an individual contributor responsible for supporting and managing client engagements, ensuring deliverables align with client needs to drive retention and growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.
In this role, you will contribute to campaigns, build relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. As an account professional, you’ll support strategic conversations, manage day-to-day client engagement, and contribute to the growth and retention of partnerships while helping drive operational excellence across your pod.
You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:

• Own revenue targets and contribute to individual and/or team goals. 
• Contribute to the retention and growth of client partnerships, positioning Fetch as a strategic, long-term partner
• Manage deadlines and navigate evolving priorities with increasing autonomy
• Build consultative relationships with mid-level and executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies
• Support client engagements by contributing to partner calls, coordinating touchpoints, and capturing follow-ups so clients feel consistently supported
• Work hands on key to provide client deliverables such as campaign performance reporting, one-off requests, and analytics requests
• Support onboarding for new clients and brands, campaign setup, and coordination of materials so partnerships launch smoothly and expectations are met from the start
• Manage inputs for campaign setup and programming using standardized workflows and templates to ensure accuracy and minimize errors
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
• Collaborate closely with your sales partner to support upsells and expand Fetch’s share of partner budgets using data and trend analysis
• Ensure clients have access to timely reporting to guide budget allocation and decision-making
• Translate data and performance trends into clear, actionable recommendations for clients
• Prepare and deliver client presentations and reviews, including QBRs, using AI-enabled tools to improve data visualization and storytelling
• Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant
• Support onboarding and development of newer team members by sharing best practices and contributing to pod operations
• Utilize sales-enablement, AI, and automation tools while demonstrating a growth mindset toward adopting new technologies and workflows

Minimum Requirements:

• 2+ years of experience in account management, partnerships, sales support, or a related field
• Direct industry experience in digital media, advertising, or consumer data
• Experience supporting renewals, upsells, and client growth conversations
• Ability to stay organized and prioritize across multiple projects and stakeholders 
• Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
• Experience leveraging AI, automation, and other technology to drive measurable impact 
• Proactive communication and strong collaboration skills
• Comfort working in dynamic or evolving environments
• Bachelor’s degree or equivalent combination of education and experience

Preferred Requirements:

• Direct client vertical experience
• Experience with full funnel marketing solutions, ideally including performance advertising or lower-funnel experience
• Ability to leverage Salesforce or similar CRMs to optimize client management and revenue pacing 

Compensation:

• At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $73,000 - $113,000. The on-target earnings range for this position is $87,600- $135,600. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.