Account Manager

Job Details: Job Location: USA - Remote - Mason, OH, Salary Range: Undisclosed, About RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA. For further details visit RHAero.com.

Position Summary

The Account Manager, Americas is responsible for building and maintaining strong relationships with Client’s commercial and military teams. His/her primary goal is to ensure customer satisfaction, facilitate communication, and drive business growth by understanding the customers' needs and aligning RHAero products and services to meet those needs.

Location & Travel: This is a remote U.S.-based position. While candidates may be located anywhere in the United States, preference will be given to those residing in the Northeast region due to proximity to key customer locations. The role requires frequent travel (approximately 30-40%) to customer sites, including regular visits to Pratt & Whitney facilities in Lynn, Massachusetts.

Key Responsibilities

Client Relationship Management

Build and nurture strong, long-lasting relationships with Client’s Commercial and Military Product teams, especially with the procurement, leaders, delivery leaders, MRO leaders and Shop Visit Forecasters. Act as the main point of contact, addressing their inquiries, concerns, and quoting to ensure improved and timely delivery.
Understand the customers' business objectives and goals to provide tailored solutions. Address any issues or conflicts that may arise during the customer relationship, ensuring timely and satisfactory resolution.
Collaborate with internal teams to troubleshoot technical or operational challenges.

 Sales and Upselling:

Identify opportunities to upsell or cross-sell additional products such as Engine Wash or services, especially around engine stand leasing, thereby increasing revenue and improved win rate.
Develop strategies to expand the scope of engagement with Client and other OEM relationships in the region and generate new business leads.
Understand the customer’s requirements and challenges to effectively recommend products, services, or solutions that can address their needs.
Collaborate with internal teams to ensure the proposed solutions align with customer' expectations.

Account Planning and Strategy:

Create account plans that outline the short-term and long-term strategies for managing and growing customer needs. Set measurable goals and objectives and work towards achieving them.
Work closely with cross-functional teams, such as sales, marketing, and customer support, to ensure a seamless customer experience.

Customer and Internal Communication:

Educate the broader Client’s team about RHAero’s capabilities and build advocates within Client for our team. Regularly communicate with them to provide updates, share relevant information, and maintain an open line of communication.
Conduct regular check-ins and meetings to review project progress, gather feedback, and ensure client satisfaction.
Maintain accurate records of client interactions, communication, and agreements. Prepare regular reports on account status, project progress, and revenue forecasts.

Market Knowledge:

Stay updated on industry trends, market conditions, and competitors' activities that could impact business. Share relevant insights with Client to demonstrate expertise and provide value.

Customer Feedback and Satisfaction:

Collect feedback from Client to gauge their level of satisfaction and identify areas for improvement. Advocate for the customer’s needs within the company and ensure their feedback is considered.

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Qualifications: Qualifications and Experience

Bachelor’s degree in Business, Engineering, or related field; MBA or advanced degree preferred.
10+ years of experience in account management, customer service, aftermarket support, or program management within aerospace.
Proven track record of building and leading customer service organizations.
Strong understanding of U.S. commercial and military procurement processes and compliance frameworks.
Excellent leadership, communication, and change management skills.
Proficiency in CRM/service management systems and data analytics.
Customer-centric mindset with strong problem-solving abilities.
Strategic thinker who can align customer needs with broader business objectives.
Strong collaboration across functions and geographies.
Continuous improvement orientation with a focus on measurable outcomes.

Other Information:

We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.