Account Manager

Job Details: Job Location: Hazelwood - Hazelwood, MO, Salary Range: Undisclosed, Focal Pointe is seeking an experienced, relationship-driven professional to serve as an Account Manager. This individual will be the primary point of contact for an assigned portfolio of clients and will be responsible for building strong partnerships, maintaining client satisfaction, and identifying opportunities to enhance the properties we serve.

This is an ideal opportunity for someone with experience in commercial account management, property management, hospitality, or professional client services who enjoys developing long-term relationships and delivering thoughtful solutions. Landscape industry experience is highly valued.

What You’ll Do

Serve as the primary point of contact for assigned commercial clients
Build and maintain strong, long-lasting client relationships
Visit client properties regularly to monitor service quality and proactively address concerns
Anticipate client needs and communicate recommendations before issues arise
Identify and present landscape improvement opportunities that add value, improve efficiency, or enhance the client experience
Develop proposals and achieve established enhancement sales goals through consultative, relationship-focused conversations
Negotiate and manage landscape maintenance contracts and enhancement projects
Facilitate budget-planning conversations to help clients prepare for operating expenses and capital improvement projects
Collaborate closely with Operations Managers to ensure field teams have the information, resources, and support needed to deliver exceptional results
Partner with Accounts Receivable and clients to support timely account payments
Attend client meetings, networking events, and community functions
Participate in snow and ice management operations 
Travel within the assigned Focal Pointe territory, up to approximately 30%
Perform other responsibilities as needed to support clients and the branch

 
Qualifications:  

What We’re Looking For

Three to five years of progressively responsible experience in commercial account management, property management, or a related client-facing field
Proven ability to develop and maintain professional client relationships
Experience managing contracts, client accounts, budgets, proposals, or service-based sales
Strong verbal, written, and interpersonal communication skills
Professional, friendly, authentic, and accommodating approach
Ability to manage multiple priorities and deadlines in a fast-paced environment
Strong attention to detail and the ability to resolve problems independently
Ability to prepare written proposals and reports and deliver professional presentations
Comfort learning cloud-based, industry-specific software for account management, maintenance services, and enhancement sales
Bachelor’s degree or an equivalent combination of education and professional experience
Valid driver’s license and an approved driving record

Position Details

Full-time, on-site position reporting to the Branch Manager
Work is performed in the office and at client properties
Typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.
Some schedule flexibility may be available with supervisor approval
Occasional overtime, evening, weekend, and daytime travel may be required
This position does not have direct supervisory responsibilities

Physical Requirements

This position includes a combination of office work, client meetings, property visits, and participation in indoor and outdoor events. The employee must be able to sit for extended periods, use standard office equipment, navigate client properties, participate in outreach activities, and lift or move up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

About Focal Pointe

At Focal Pointe, we believe exceptional landscapes begin with exceptional relationships. Our Account Managers serve as trusted partners to our clients, connecting their goals with the expertise of our operational teams. We are looking for a polished, proactive professional who takes pride in delivering a high level of service and creating lasting value for every client.

Focal Pointe is an equal opportunity employer. We are committed to providing employment opportunities without regard to legally protected characteristics.