Account Leader

Job Purpose

Reporting to the Vice President of Account Management, this position is focused on managing some of the large accounts we have, build relationships with our client stakeholders (current and new), identify new ways to add value for our clients, lead an internal team of program/project managers who are responsible for delivery and grow the account within current & new revenue streams. This is a strategic role that continues to shape and deliver value to our clients by leaning on the strengths of RWS and being an entrepreneur when needed to create new pathways for RWS.

Job Overview

Key Responsibilities

• Develop and/or deliver business to meet or exceed portfolio revenue & margin targets.
• Lead a team of professionals working on the account in different capacity (program/project management, technical SMEs, quality etc.,)
• Manage and maintain client experience within portfolio and be the voice of the client within RWS.
• Expand beyond core RWS services/solutions to offer solutions for clients’ needs and own the build out as needed.
• Identify prospective projects and groups within customer portfolio with existing business.
• Follow up sales leads within an agreed period and follow stated guidelines to qualify to opportunity, qualify out or pass back to field marketing.
• Proactively work a list of target groups as well as identify new opportunities within a geographic or vertical or solution area.
• Engage in client facing sales activities to secure new business wins and coordinate with Marketing as appropriate.
• Positively promote RWS services and products at all times.
• Work with account-based marketing to inform and steer appropriate campaigns.
• Always maintain a good awareness of global account and marketing activities in operation.
• Endeavor to keep all customer information updated for reporting purposes and provide sales forecasts as defined by RWS.
• Adhere to corporate branding guidelines in all proposals, emails and general communications.
• Manage opportunities in Salesforce.com

Skills & Experience

• 10+ years of proven account management/leadership experience, within the information technology sector. AI data service and solutions experience is a plus.
• Should have been directly responsible for business/portfolio of $20M or more.
• Experience with, and understanding of, business process outsourcing in technology, business strategy, globalization services, data analytics and/or AI services.
• Strong creative, analytical and listening skills to generate new solutions and value for our customers, generating new revenue streams for RWS.
• Ability to communicate with integrity, credibility and build trusting relationships with others.
• MBA is a plus.
• Big 4 experience is a plus.
• Experience accessing and selling to senior leader contacts.
• Must value the customers success as much as your own.
• Willingness to travel as needed to meet objectives.

Benefits 

At RWS, we believe great people do their best work when they feel supported, empowered, and able to thrive both professionally and personally. That's why we offer:

• • Generous time away from work – Start with 25 days of paid time off (15 vacation days and 10 sick days), plus company holidays, a birthday day off, and paid time for volunteering in your community.
  • Comprehensive parental leave – Enjoy 100% paid parental leave, giving you the time and support you need during life's most important moments.
  • Retirement savings support – Plan for your future with our 401(k) retirement plan and company match.
  • Flexible ways of working – Benefit from our company-wide agile work policy, designed to support flexibility, trust, and work-life balance.
  • Growth and development opportunities – Access ongoing learning, professional development programs, and opportunities to expand your skills and career.
  • A collaborative and inclusive culture – Join a team of talented, supportive colleagues in a global environment that values diverse perspectives, innovation, and continuous learning.

Base Pay

$150,000 - $210,000 / year 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

*Candidates must reside in State advertised to be considered

#LI-RM1

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.