Account Executive (multiple positions available)

Overview

Alegeus is investing in our Sales organization.  We are hiring multiple Account Exectuives to support our rapidly expanding business.  Apply today!

INTRODUCTION

First, we invite you to take a pause.  You just took the first step on a potential new career path and that should be celebrated. 

Second, it is important to us that you know at Alegeus we are intentional about cultivating a diverse and inclusive culture. We challenge one another to recognize biases, honor our identities and celebrate our differences – these values enrich our workplace and drive our business forward. We recognize that our bold vision of transforming the healthcare industry requires the perspectives, experiences, talents, skills and passions of a diverse population. We believe that if our consumers come from all walks of life, so should we.

Alegeus is dedicated to promoting fairness and equality across all identities and our Inclusive Innovation committee holds us true to our commitment. Apply with confidence that you are joining an organization – a family – that is steadfast in making a difference.

Finally, if you are interested in any of the bullet points below – just apply! We don’t expect our applicants to be a cookie-cutter match to the job descriptions we post, and we certainly don’t expect you to know everything. We would much prefer driven individuals who are willing to learn than someone with 100 years of experience, but no passion for what they do. We know potential when we see it. So, take a chance and roll the dice; you might just find yourself landing your dream job.

SUMMARY:Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts, the industry’s most widely-used benefit debit card, and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcare. Over 300 clients – including health insurance plans, third party administrators and financial institutions – leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annually. As the healthcare and benefit markets continue to evolve, Alegeus delivers solutions that enable clients to evolve their service offerings, operate their businesses more efficiently, and focus on their customers.Alegeus is part of the Vista Equity Partners portfolio of companies, working in partnership with the market-leading technology investment firm to reinvent the consumer directed healthcare marketplace. Our talented associates benefit from this partnership through increased capital for strategic investments, access to exceptional toolkits, best practices and resources for success, and strong cultural and value alignment focused on talent development and growth.

Alegeus seeks an Account Executive to join our dedicated, passionate team of professionals.  The Account Executive will report to the SVP, Account Management and be responsible for helping our company succeed by supporting and driving client satisfaction and growth goals.

MISSION:

Establish and maintain required Alegeus and client relationships, within the C-Suite and executive leadership of critical functional areas, to exceed NPS / client satisfaction and growth goals.

Responsibilities

OUTCOMES (the “What”):

Expected value contributed by the AE role would include but are not limited to:

• Established Alegeus and client relationships with executive leadership within Sales, Marketing, Product and Operations – within 2 months from successful completion of the Alegeus Onboarding Boot Camp.
• Build a mutual client satisfaction measurement (NPS) cadence and expectations with client Executive Sponsor – within 2 months from successful completion of the Alegeus Onboarding Boot Camp.
• Development of an Alegeus Account Plan and Playbook and presentation to Chief Growth Officer – within 1 month from successful completion of the Alegeus Onboarding Boot Camp.
• Institution of multiple Alegeus go-to-market best practices within assigned client(s) to maximize visibility of and potential for meeting or exceeding revenue targets – within 4 months from successful completion of the Alegeus Onboarding Boot Camp.
• Established cadence of Business Revenues to jointly evaluate performance against client’s goals, align future roadmap/innovation commitments and provide perspective on future market direction – within 4 months from successful completion of the Alegeus Onboarding Boot Camp.

VALUES (the “How”)

At Alegeus, equally important to the “What” (the individual performance goals that each employee commits to in support of the company’s overall success) is the “How” (the framework of principles that guide how we work together to drive our business forward).  Overall performance success will also take into account individual delivery on our corporate values:

• Care personally. We connect personally to our "why" - are passionate and purposeful
• Put the end-user first. When we put the end user first, we believe the rest falls into place
• Consistently challenges the status quo. We believe that the best solutions haven’t been discovered yet
• Practice the art of inspection. We will turn over every stone to gain deeper insight to guide our actions
• Solve the real problem. We will constantly orient on the true issue at hand and accurately and fully address

ROLE-BASED COMPETENCIES:

The desired candidate will have demonstrable experience in managing complex clients / relationships and achieving success in a complex-sale environment (i.e., multiple stakeholders, multiple influencers, multi-level decision making), having had to be patient in pursuit of relationships to support sales and service excellence efforts, developing deep relationships in many areas to leverage in both times of challenges and times of opportunity.

Additional role-based competencies include:

• Efficiency. Able to produce significant output with minimal wasted effort.
• Honesty/integrity. Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Organization and planning. Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
• Follow-through on commitments. Lives up to verbal and written agreements, regardless of personal cost.
• Intelligence. Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
• Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• Attention to detail. Does not let important details slip through the cracks or derail a project.
• Persistence. Demonstrates tenacity and willingness to go the distance to get something done.
• Proactivity. Acts without being told what to do. Brings new ideas to the company.

RESPONSIBILITIES:

The AE owns the day to day relationship for Alegeus ensuring the client maximizes the value of their Alegeus relationship through client advocacy around issue resolution, opportunity pursuit, contractual discussions and escalations.  They serve as the initial escalation point for the client, responsible for marshalling the right resources as required to address the issue/opportunity and achieve a win/win result, balancing the needs of the client with the constraints important to the Alegeus business.   The AE goals include:

• NPS score ranking assigned client in the “Promoter” category
• Having adequate pipeline coverage for our revenue commitments to our ownership
• Their assigned clients achieving a 30%+ annual revenue growth goal

Qualifications

EDUCATION/EXPERIENCE:

• Bachelor’s in Business and / or equivalent work experience
• 8+ years of sales, large/complex client account management and/or relationship management experience
• Communicate ideas both verbally, in written form and via presentation in a clear, concise, and professional manner appropriate to audience including executive levels
• Requires solid decision-making and problem solving skills
• Analytical skills are required to determine client business needs and requirements
• Ability to thrive in a fast paced, growing organization
• Strong interpersonal skills and the ability to establish and maintain effective working relationships (internally/externally) with all levels of management, employees, clients and public