Account Coordinator

ACCOUNT COORDINATOR

Job Title: Account Coordinator

Group/Team: Accounts

Reports to: Account Manager

Location: Remote

Employment Type: Freelance

Travel Requirements: Travel is expected based on your project.

WHO WE ARE

MAS relentlessly pursues innovations and solutions that WOW to make lasting impressions for your

brand. It’s the carefully considered colorful stage, content that teases new products and delights the viewer, that virtual platform that makes you feel like you are in the room together, and a customized pizza arriving at your door just in time for the show (seriously). We are obsessed with delivering MORE impactful and MORE magical moments that drop jaws, leave guests ecstatic, and give your brand the spotlight it deserves.

WHAT WE ARE LOOKING FOR

The Account Coordinator is an organized, energetic, and detail-obsessed team player who keeps experiential programs running with precision and heart. As the operational backbone of the Account team, you support Account Managers and Account Directors across every phase of a project, from early planning through post-event closeout. You collaborate most closely with Account Managers, Account Directors, Creative, Production, Strategy, and Operations to build meaningful client relationships and execute flawless activations. This role is a launchpad for someone who thrives in fast-moving environments, takes pride in delivering polished client-facing work, and brings a proactive, can-do spirit to every challenge.

YOU SHOULD HAVE

Experience & Knowledge

• 2+ years of experience in account coordination, project coordination, or client services within an experiential marketing, event production, or integrated marketing agency (internships and adjacent experience considered for exceptional candidates).

• Knowledge of consumer brand categories such as gaming, entertainment, technology, or automotive is a plus.

• Genuine passion for live events, brand experiences, and storytelling through experiential activations.

Technical Fluency

• Proficiency with Google Workspace (including Google Slides and Spreadsheets) and project management tools such as Asana.

• Working knowledge of multiple video conferencing platforms including Google Meet, Microsoft Teams, and Zoom.

• Familiarity with CRM platforms, preferably Salesforce.

Mindset & Collaboration

• Strong written and verbal communication skills with exceptional attention to detail, catching typos, inconsistencies, and missing action items.

• Ability to manage multiple deliverables simultaneously, even when priorities shift quickly.

• Comfort working collaboratively in a remote environment while staying deeply connected to your teams.

• Passion for curating a productive and fun project work culture.

• Ability to travel domestically and internationally up to 20% of the time for activations and client events.

ESSENTIAL RESPONSIBILITIES

Client & Team Operations

• Support Account Managers and Account Directors in day-to-day client communications, ensuring timely and accurate follow-through on all deliverables and action items.

• Coordinate internal and client-facing kickoff meetings, status calls, and working sessions.

• Prepare agendas, take detailed notes, and distribute clear recaps and next steps within 24 hours.

• Build and nurture relationships with clients, internal teams across Creative, Production, Strategy, and Operations, and agency partners, representing MAS with professionalism and enthusiasm at every touchpoint.

• Bring a proactive, solutions-first mindset and contribute to a culture of bold creativity, relentless execution, and genuine care for the work and each other.

Project & Financial Tracking

• Assist in the development, review, and formatting of client-facing proposals, presentations, program recaps, and POV documents, ensuring all materials reflect MAS standards.

• Maintain and update project timelines, status trackers, and budget trackers across multiple programs, proactively flagging potential risks or delays to senior team members.

• Enter and maintain accurate opportunity and project data within Salesforce to keep the CRM current and actionable.

• Support the development of Statements of Work (SOWs) and assist in tracking contracts, purchase orders, and invoices through the accounts receivable process.

Event & Production Support

• Research and compile competitive insights, venue options, and industry trends to support strategic recommendations and form a comprehensive understanding of clients’ business challenges.

• Assist in identifying event requirements across event management, registration systems, event technology, production, and creative services.

• Support on-site event execution and activations as needed, which may include travel, extended hours, and hands-on, real-time problem-solving.

COMPETENCIES

Communication & Detail

• Precise, polished work delivery across every client touchpoint, catching errors before they become problems

• Clear and professional written and verbal communication

• Confident production of client-ready documents

• Sensitive client and project information handling with absolute discretion

Adaptability & Initiative

• Smooth adaptation to shifting priorities and short-notice plan changes

• Early risk identification and needs anticipation without waiting to be told

• Effective workload prioritization across multiple clients and simultaneous events

• Creative and resourceful problem-solving that brings solutions, not just questions

Relationship Management

• Strong relationship building across the agency and with external partners

• Energizing collaboration that supports the teams you work with

HOW WE’LL TAKE CARE OF YOU

Our job titles may span more than one career level. The starting hourly rate for this role is between $35 - $60. Our hourly ranges are based on third-party national average market compensation analysis. The actual rate is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The hourly range is subject to change and may be modified in the future.

NOT SURE IF YOU SHOULD APPLY?

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At MAS, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.

PHYSICAL REQUIREMENTS

Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

 OTHER DUTIES AND ACKNOWLEDGEMENT

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. MAS Event + Design, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

MAS Event + Design, LLC does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All engagements are decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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