3rd Shift Guest Service Representative/Night Auditor
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Golder Hospitality
MN
Summary
The Night Auditor manages overnight hotel operations, including guest check-ins, account balancing, and system reporting. They also ensure property safety through routine walks and maintain a welcoming environment for guests.
Job Description
Description
Are you a night owl who thrives in a calm, focused environment? Do you enjoy bringing order to the day, helping guests feel at ease, and wrapping up operations with precision? Wyndham Bloomington MOA Hotel is currently looking for a friendly, dependable, and motivated individual to join our team as a Part Time 3rd Shift Guest Service Representative / Night Auditor.
Our Night Auditor is the overnight heartbeat of the hotel—combining guest service, attention to detail, and a touch of problem-solving magic. This role is perfect for someone who enjoys independence, takes pride in accuracy, and understands that even at 2:00 AM, hospitality matters.
Hours: 11pm – 7am Must be available to work weekends and holidays
What We Offer You:
- Competitive wages
- Personal Days Off
- Bonus Plan
- Holiday Pay
- Referral Program
- Wellness Day
- Like to travel, take advantage of all the brand has to offer with the employee discount program.
- Supportive team culture that values every role
- Opportunities to grow within the company.
Guest Experience & Service
- Welcome late arrivals with a warm, friendly, and professional presence
- Assist guests with check-ins, check-outs, and overnight requests
- Answer all incoming and in-house phone calls
- Ensure guests feel safe, valued, and cared for throughout the night
- Handle guest questions or concerns calmly and confidently
Night Audit & Operations
- Update all files and reset the system for the following day activity
- Balance room and market accounts with accuracy
- Prepare reports for hotel leadership to start the next day strong
- Ensure the front desk and lobby remain organized and presentable
- Ability to work while standing for extended periods of time.
- Knowledge of Opera Cloud or Opera beneficial but not required
Hotel Care & Awareness
- Conduct routine property walks to maintain safety and security
- Set up the morning for success (coffee ready, lobby welcoming, details in place)
- Be the reliable overnight presence our guests and team depend on
What Makes You a Great Fit
- Friendly, dependable, and professional
- Comfortable working independently overnight
- Detail-oriented and organized
- Calm under pressure and a natural problem solver
- Basic computer skills and willingness to learn hotel systems
- Hospitality or customer service experience is a plus—but personality and reliability matter most
At Wyndham Bloomington MOA Hotel, every shift matters—and our Night Auditor ensures each day ends perfectly and the next begins with confidence.
Requirements
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Thorough organizational skills, proficient in accomplishing all tasks
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
- Ability to work while standing for extended periods of time
- Knowledge of Opera Cloud or Opera beneficial but not required
Join our team and enjoy a supportive work environment that values growth, teamwork, and exceptional service. We offer competitive compensation, ongoing training, and opportunities for career advancement in the hospitality industry
The visionary team behind My Place Hotels of America has been involved in nearly every aspect of the hotel business for almost 40 years. My Place co-founder and Chairman Ron Rivett co-founded Super 8 Motels Inc. in Aberdeen, South Dakota in 1974, along with long-time friend Dennis Brown. After selling the wildly successful Super 8 Motel system in 1993, Ron remained in the hotel business developing, building, and operating Super 8 Motels and other branded properties as a franchisee until 2011.
On the heels of economic recession, it became apparent to Ron that the original Super 8 philosophy of a ‘clean, comfortable room for a few bucks less than the guy next door’ was more relevant than ever. This time, however, it would be different. In order to meet the needs of today’s individuals, families, workers, and business travelers, this new hotel would be well suited to both short and long term stays. It would need to be clean and comfortable with modern amenities, and all at an affordable price, and so the My Place Hotels of America concept was born.
In February, 2012 the first My Place hotel opened for business in Dickinson, ND and began what would become a two-year proof of concept period, wherein the founders of My Place hotels would develop build, supply, open and operate 5 My Place hotels. Locations include the energy development driven North Dakota markets of Dickinson, Minot, and Bismarck, the heavily traveled intersection of interstates 80 and 25 at Cheyenne, WY and the dual seasoned, demographically diverse vacation market of Bozeman, MT. Fast forward to January 2014 with a rapidly growing pipeline of properties on the horizon, and the objective of transforming a concept into a reality and proving that the My Place concept works in various markets behind them, My Place Hotels of America was set to embark on the next phase as we began to welcome franchisee’s to join us on our journey!
Company size
11-50 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Aberdeen, South Dakota
The visionary team behind My Place Hotels of America has been involved in nearly every aspect of the hotel business for almost 40 years. My Place co-founder and Chairman Ron Rivett co-founded Super 8 Motels Inc. in Aberdeen, South Dakota in 1974, along with long-time friend Dennis Brown. After selling the wildly successful Super 8 Motel system in 1993, Ron remained in the hotel business developing, building, and operating Super 8 Motels and other branded properties as a franchisee until 2011.
On the heels of economic recession, it became apparent to Ron that the original Super 8 philosophy of a ‘clean, comfortable room for a few bucks less than the guy next door’ was more relevant than ever. This time, however, it would be different. In order to meet the needs of today’s individuals, families, workers, and business travelers, this new hotel would be well suited to both short and long term stays. It would need to be clean and comfortable with modern amenities, and all at an affordable price, and so the My Place Hotels of America concept was born.
In February, 2012 the first My Place hotel opened for business in Dickinson, ND and began what would become a two-year proof of concept period, wherein the founders of My Place hotels would develop build, supply, open and operate 5 My Place hotels. Locations include the energy development driven North Dakota markets of Dickinson, Minot, and Bismarck, the heavily traveled intersection of interstates 80 and 25 at Cheyenne, WY and the dual seasoned, demographically diverse vacation market of Bozeman, MT. Fast forward to January 2014 with a rapidly growing pipeline of properties on the horizon, and the objective of transforming a concept into a reality and proving that the My Place concept works in various markets behind them, My Place Hotels of America was set to embark on the next phase as we began to welcome franchisee’s to join us on our journey!
Company size
11-50 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Aberdeen, South Dakota
