24KT Club Ambassador

Overview

It is the responsibility of the 24K Club Ambassador to provide slot customers with specialized, personal attention and promoting new guest members to 24 KT Club, and assist with tournaments, slot focused events and other functions related to Special Events. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). 

Responsibilities

• Meets and greets customers, explains club benefits and enrolls new members, takes reservations (in person or over the telephone) for rooms, event shows, meals, etc.
• Provides exceptional guest service; exhibits strong interpersonal skills will interacting with customers.
• Receives, counts and redeems tickets for customers and issues appropriate script for same.
• Corresponds with customers regarding inquiries and complaints.
• Establish a rapport with new customers.
• Maintains booth in an orderly fashion.
• Walk the casino floor promoting and signing up new members of the 24KT Club.
• Handles all aspects of tournament events, including all monies (collection /disbursement), all registration and processing documents, coordination of all session activity and finalizing of all tournament results.
• Greeting slot customers at check-in/check-out, airport or any event.
• Participate in slot special event as needed.
• Assist with tournament registration, events, and promotions
• Maintain a very positive customer relationship with all tournament and event customers
• Act as a “goodwill ambassador” for the Golden Nugget when dealing with all customers and guests.
• Perform other duties and responsibilities as requested.
• Reconciles RSVP and Registration lists
• Performs other duties and responsibilities as requested.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Experience in special events or marketing in a hospitality/casino environment.
• Good communication, computer skills, typing, 10 key.
• Good telephone skills.
• Excellent public relations skills.
• Computer literate in Microsoft Windows applications preferred.
• Minimum age requirement is 21.
• Minimum two years experience in casino or slot marketing, preferred.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job.  For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

Tipped Position

This position does not earn tips