2027 Business Operations Summer Internship

2027 Business Operations Summer Internship

Department: Other Services

Employment Type: Internship

Location: Walnut Creek, CA

Compensation: $20.00 / hour

Description

Not sure you want to work directly in insurance sales or client service? Interested in HR, Marketing, Finance, IT, or business operations?

Heffernan’s Business Operations Internship gives college students the opportunity to experience the business side of a growing insurance organization while working alongside professionals across specific corporate functions.

This 10-week program is designed for students who are interested in how organizations operate behind the scenes. You’ll gain exposure to real business projects, learn how corporate teams support an insurance brokerage, and develop practical skills that can translate into a variety of career paths.

Potential Corporate Pathways

Information Technology

• Technology and systems
• Help desk and user support
• Data and reporting
• Business applications
• Technology projects and process improvement

Marketing

• Marketing and communications
• Social media and digital content
• Brand and creative projects
• Events and campaigns
• Business development support

Finance

• Financial reporting and analysis
• Data analysis
• Accounting and financial operations
• Budgeting and business reporting
• Process improvement

Operations

• Business processes and workflows
• Project management
• Data and reporting
• Process improvement
• Cross-functional business initiatives

Human Resources

• Talent acquisition and recruiting
• Employee engagement and culture
• HR operations
• Learning and development
• People, programs, and projects

Key Responsibilities

• Work alongside experienced professionals in one or more corporate departments.
• Contribute to real business projects and initiatives.
• Learn how corporate functions support the day-to-day operations of an insurance brokerage.
• Gain exposure to cross-functional projects and collaboration.
• Assist with research, data analysis, reporting, and presentations.
• Learn how business processes are developed, managed, and improved.
• Participate in department meetings and team activities.
• Build an understanding of how HR, IT, Marketing, Finance, and Operations work together.
• Participate in professional development, mentoring, and networking opportunities.
• Complete an intern group project and present your work to Heffernan leadership.

What We Are Looking For

• Students entering their sophomore, junior, or senior year of college. Graduating seniors will also be considered.
• Interested in business, corporate operations, HR, IT, marketing, finance, project management, or a related field.
• Curious and eager to learn about different areas of a business.
• Strong communicators with excellent organizational skills.
• Comfortable working with data, technology, or business processes.
• Analytical and/or creative thinkers.
• Able to manage multiple priorities and meet deadlines.
• Collaborative and comfortable working with different teams.
• Proactive and willing to take initiative.
• A minimum 3.0 GPA is preferred.
• Ability to receive coaching and feedback and apply it to improve performance.
• Ability to work effectively both independently and collaboratively.
• Professional demeanor and behavior are required, as referenced in Heffernan’s core values (Habits).

Why Heffernan?

At Heffernan, our mission is simple: Answer the Phone and Have Fun! We pride ourselves on creating an environment where people enjoy their work while delivering for our clients. As an intern, you'll work side-by-side with experienced professionals, build relationships across the organization, participate in networking and social events, and gain real-world experience that can help launch your career.

Regardless of your internship path, you’ll be part of a summer cohort and have opportunities to:

• Participate in insurance and professional development training.
• Meet with and learn from Heffernan leaders.
• Work on a team-based intern project.
• Attend networking, social, and community events.
• Participate in workshops focused on resumes, interviewing, personal branding, and career development.
• Receive one-on-one coaching and mentoring.
• Present your final project to Heffernan leadership.
• Build relationships with other interns and employees across the organization.

Heffernan Habits (Expectations):These are practices that represent our unique culture.

• Answer The Phone (And Email): Communication is the foundation of success in life, work, and relationships. It begins with being present and responsive to both clients and colleagues. Listen to what is said and notice what goes unsaid.
• Have Fun: Fun is something we don’t shy away from, and participation brings us together on many different levels. Take the time to know your colleagues and let barriers fall away. If we are happy and enjoy time together, we will do a better job for our clients and for one another!
• Be Respectful: Lend a hand, be kind, and smooth the path. Respect is the cornerstone of developing and maintaining strong relationships. Lead with humility, take ownership of your actions, and ease the way for others. We are in this together as a team, as a family, and as trusted advisors to many.
• Do Good: This is our core. We strive to do good for our clients, our community, and our planet.
• Celebrate & Value Our Differences: “Because You’re Different”. It is our differences, when valued and amplified, that allow us to innovate, to learn, to connect, and to stand apart from the rest.