2027-2028 Merchandise Operations Fellow

This role is part of the Augusta National Fellowship Program, a 10-month, paid post-graduate program based onsite in Augusta, Georgia. The program provides Fellows with hands-on professional experience and meaningful opportunities to contribute within their respective areas while gaining exposure to Augusta National Golf Club and the Masters Tournament. Housing assistance is available for this Fellowship.

The purpose of this position is to provide an enriching professional growth experience through full exposure to the operations of the Merchandising Department. The Merchandise Operations Fellow will learn about strategic planning methods and best practice procedures in both the retail industry and event merchandising from a team of experienced professionals.

The Operations Fellow will work under the direction of the Merchandise Operations Manager to learn the fundamentals and business best practices of event and retail operations related to:

• Short-term and long-term event operations planning
• Tournament fixture and operating supplies planning and procurement
• Tournament Staff recruiting
• Budget management
• Vendor relationships and follow-up
• Communication, both verbal and written

Fellows will complete an assigned project that will not only provide exposure to the science and art of real-world event management but also test the knowledge, skills, and abilities Fellows bring to the organization.

Essential Functions of the Job

• Assist in a wide variety of tasks and projects related to event merchandising operations, including planning, ordering, receiving, reporting, and analysis.

• Assist the Director Merchandise Operations with Fiscal Year Budget development.

• Assist with Tournament Improvement Projects including communicating with other ANGC departments and outside firms to develop accurate quotations.

• Assist the Director, Merchandise Operations with analysis of Tournament Employee positions for potential adjustments to Tournament staffing plans.

• Assist with the communication, planning, organization, ordering, and receiving of all Operations projects and operating supplies in preparation for the Masters Tournament.

• Work with the Facilities department to complete installation of newly received fixtures and displays.

• Assist with Golf Shop patron flow control through patron queuing stanchion set-up, including working with Creative Services to create and set in place all stanchion-top signs.

• Partner with the Tournament Support Assistant on the Tournament Employee recruiting process.

• Assist the Tournament Support Assistant with tasks related to onboarding, orientation, and training of Tournament Employees.

• Provide support to the Operations Team with development of Tournament Employee Training Schedules, executing all edits and placing orders for all Training Manuals.

• Collect, organize, and deliver all additional needed uniforms for Tournament positions.

• Work with the Merchandising Associates on Tournament Set-Up including bust form management.

• Assist the Merchandising Associate with the Corporate Order process, including order placement correspondence, pulling of products ordered, and oversight of the pick-up process.

• Conduct research and fieldwork required for future Capital Projects.

• Physical demands are outlined immediately below.

Physical Demands

• Acceptable level of hearing and vision to perform job duties

• Occasionally required to walk and work with hands and arms, lift up to 25 pounds and/or drive a golf cart.

• Constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties and Responsibilities

• Performs other duties which are deemed by management to be an important part of the job

• Maintain vendor relationships and follow-up; may include working with architectural firms to design and develop custom merchandise display fixtures for Tournament Golf Shop

• Organize non-inventory items, such as fixtures and displays in preparation of Tournament activity

• Perform assorted Tournament Preparations projects as directed

Qualifications:

        Skills/Knowledge/Attributes:

• Planning, prioritizing, and time management skills to meet deadlines while working with multiple projects

• High attention to detail

• Efficient organizational skills

• Excellent interpersonal and communication skills, both verbal and written

• Creative, resourceful, and diligent in working with repetitious job tasks

• Proficient with Microsoft Office, Excel, Word, and PowerPoint

Relative Experience/Education:

Currently enrolled as a senior or a recent graduate of an accredited college or university, preferably with a degree or expected degree in Business Administration, Retail Management, Merchandising, Supply Chain Management, Operations Management, Finance, Marketing, or a related field.

Required License(s):

• Possess a valid driver’s license and/or successfully completes the Club’s internal motor vehicle training program

Projected Work Schedule:

Normal work hours are 8:30 am to 5:00 pm, Monday through Friday. Must be available to work nights, weekends, and holidays.