2026-2027 - Scheduling & Operations Student Staff - SHU Students Only

JOB SUMMARY

The Scheduling & Operations Student Staff supports the daily operations in Bethany Hall, The Green and The University Center. Complete event set-ups in a timely organized fashion as well as give exemplary customer service to all campus & community partners and guests. This role is ideal for students looking to gain hands-on experience in event coordination and customer service in a fast-paced, team-oriented environment.

DUTIES & RESPONSIBILITIES

Set up all events taking place within Student Services spaces. This includes setup and breakdown of event spaces and handling of some basic audio/visual requests.

Responsible for opening and closing the building as well as completing frequent rounds of the building to ensure safety and cleanliness. The Operations Staff works closely with the Building Managers to report and rectify problems or concerns that affect daily operations.

Hours are 7am to 12am, 7 days a week. Applicants must have a flexible schedule and must work their share of nights and weekends.

Provide front-line customer service via phone and in person to all campus & community partners and guests of the University. Tasks include being friendly and observant, answering questions, giving directions, being knowledgeable of campus-wide events, using university calendar, 25Live and directory to direct people, running on-campus errands, assisting with departmental projects, keeping inventory of equipment, and other duties as assigned.

A background in retail, customer service, hospitality, event management or audio/visual technology is encouraged, but not required.

Attend mandatory training sessions and staff team meetings.

REQUIRED QUALIFICATIONS

Ability to assist in lifting equipment up to 25 lbs. Availability during evening or weekend hours as needed. Being reliable, dependable and having attention to detail is required. The ideal candidate will possess a positive attitude, be task-oriented, and take initiative. The ideal candidate should also contain exceptional customer-service related skills, be able to follow detailed instructions, work well independently and with other team members. No prior experience necessary.

DESIRED QUALIFICATIONS

Previous experience with retail, hospitality, event services/management, audio/visual technology, or a customer service environment is a plus.

SPECIAL INSTRUCTIONS

Moving and lifting lounge furniture, tables, and chairs. May require movement of other miscellaneous items. Night and weekend availability.

Be able to assist in lifting equipment (up to 25lbs) Moving and lifting lounge furniture, tables, and chairs. May require movement of other miscellaneous items

CONTACT

Monterasia White

FEDERAL WORK STUDY ELIGIBILITY

Not Required