2000 Skibo Rd - Fayetteville, NC - Assistant Store Manager
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PMG Carolinas LLC
Fayetteville, NC, US
Summary
The Assistant Store Manager directs overall store operations, including inventory control, cash management, and staff supervision to ensure high standards of customer service. They are also responsible for maintaining store safety, training new team members, and reporting daily operational issues to management.
Job Description
Description
Performs and directs overall store management. Controls inventory and money control systems. Directs staff to ensure that customer service, product rotation, stocking, cleanliness, inventory, and anything directed by management is maintained. Maintains standards of safety and security. Delegates and assists in training new team members. Maintains cash controls and bank deposits. Exceptional customer service is a major component of this position.
Duties and Responsibilities *Includes, but not limited to:
- Greet customers and provide an exceptional experience on an ongoing basis
- Operate cash register, according to PMG standards, surrounding cash handling, record keeping, and paperwork
- Ability to train, coach, and hold employees accountable
- Execute daily store tasks with speed, accuracy, and efficiency
- Reports to the store in emergency situations:
- Break-in, robbery, alarm setting, failure of staff to lock up and set alarm, etc.
- Remain drug free and submit to random drug screens
- Conduct or delegate cigarette inventory counts, trend sheets, and any other reports prescribed by upper management
- Follow and adhere to all policies regarding vendor check in procedures, inventory reporting procedures, employee discipline procedures and employee handbook procedures
- Communication of daily issues/challenges with Management
- Ensure PMG policies and procedures surrounding Safety and Operational Excellence are executed
- Perform work with Integrity, Honesty, and Respect
- Support Management with other assigned tasks
- Maintenance of business records and inputs all sales data into the computer system provided
- Manages the operations of the store including but not limited to:
- Cleanliness, customer service, inventory rotation, adequate stocking, ordering, and any other direct request from management
- Assists cashiers in sales transactions and operates a shift to include stocking, cash register, cleaning and any other duties prescribed to the cashiers
- Supervise the maintenance of the parking lot, gasoline pumps, trashcans, lighting and general machinery necessary to operate a convenience store
*Training will be provided on your duties and responsibilities*
Requirements
Education
- High school diploma or general education degree (GED), or college degree
Skills & Abilities
- Basic math, cash-handling, and computer skills
- Previous restaurant, retail, hospitality, or customer-service experience
- Reliable transportation
- Schedule Flexibility
- Strong customer service and communication skills
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
PMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
