114302 - Valet Attendant
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VALENCIA GROUP
Lubbock, TX, US
Summary
The Valet Attendant is responsible for greeting guests, safely parking and retrieving vehicles, and providing luggage assistance. They also maintain the cleanliness of the valet area and support the front office team to ensure a welcoming guest experience.
Job Description
Job Details: Job Location: Cotton Court - Lubbock, TX, Position Type: Part Time, Salary Range: Undisclosed, ROLE DESCRIPTION
Position: Valet Attendant
WE NEED BIG STARS LIKE YOU!!!
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...
Status: Non-Exempt
Reports to: Front Office Manager
JOB SUMMARY
The Valet Attendant is responsible for providing exceptional customer service by greeting guests, parking/retrieving guest vehicles in a safe and efficient manner and providing luggage assistance. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel.
ESSENTIAL DUTIES & FUNCTIONS
Operational Responsibilities
Greeting guests at the door of vehicles and welcoming the guest to property
Park and retrieve guest vehicles promptly and safely
Maintain the cleanliness and organization of the valet area
Assist with luggage and provide directions or information as needed
Guest Services
Greet guests warmly and provide excellent customer service. Following 18 core standards and Valencia’s 5 star ingredients
Respond to guest inquiries and resolve any issues or complaints
Ensure guest satisfaction by accommodating special requests
Team Support and Training
Assist in training new valet attendants as needed.
Support team performance by collaborating with colleagues.
Communication and Reporting
Communicate effectively with the Front Office Manager and other departments.
Report any incidents, accidents or safety concerns immediately
Safety & Compliance
Follow all hotel policies and procedures.
Adhere to safety standards and maintain a safe working environment.
No personal devices in use while clocked in for shift
Checking out company devices for use during shift
Qualifications: ESSENTIAL SKILLS AND QUALIFICATIONS
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Previous experience in a valet role preferred
Certification of TABC & Valid driver’s License with a clean driving record required
Physical Requirements
Standing/Walking: Frequent, including standing for long periods of time
Lifting/Carrying: Up to 50 lbs., such as supplies and luggage
Other Physical Requirements: handling, grasping, and crouching as needed
Working Environment
Exterior: Outdoor valet parking area, exposure to weather conditions
BASICS
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Attend require meetings
Follow company policies and procedures
Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
High school diploma or equivalent required
Previous experience in a valet role or customer service role is preferred.
Valencia Hotel Group serves as the development powerhouse behind the Valencia Hotel Collection. We have a proven track record in identifying prime locations and delivering properties that resonate with the community and deliver distinctive design and character with each destination. Whether building a new hotel from the ground up or reworking an acquired property, Valencia Hotel Group provides expertise in all aspects of hospitality management and development, including branding, repositioning, and ongoing operations and logistics management. Combined with our dedication to a unique and sophisticated atmosphere, these services create a hotel that provides guests with a one-of-a-kind travel experience. Join us to redefine the luxury experience.
Company size
501-1,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Houston, Texas
Valencia Hotel Group serves as the development powerhouse behind the Valencia Hotel Collection. We have a proven track record in identifying prime locations and delivering properties that resonate with the community and deliver distinctive design and character with each destination. Whether building a new hotel from the ground up or reworking an acquired property, Valencia Hotel Group provides expertise in all aspects of hospitality management and development, including branding, repositioning, and ongoing operations and logistics management. Combined with our dedication to a unique and sophisticated atmosphere, these services create a hotel that provides guests with a one-of-a-kind travel experience. Join us to redefine the luxury experience.
Company size
501-1,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Houston, Texas
