102205 - PM Restaurant Server
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VALENCIA GROUP
Lubbock, TX, US
Summary
The PM Restaurant Server is responsible for providing exceptional dining experiences by taking orders, serving food and beverages, and maintaining the cleanliness of the dining area. They also support the team by assisting with setup, closing procedures, and collaborating with colleagues to ensure guest satisfaction.
Job Description
Job Details: Job Location: Cotton Court - Lubbock, TX, Position Type: Part Time, Salary Range: Undisclosed, ROLE DESCRIPTION
Position: PM Restaurant Server
Status: Non-Exempt
Reports to: Food & Beverage Manager
Are you a Customer Service Super Star? WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
JOB SUMMARY
The PM Restaurant Server is responsible for providing exceptional dining experiences by delivering prompt and courteous service to guests. This role supports the team by ensuring a welcoming and efficient restaurant environment, contributing to the overall operations of the hotel.
ESSENTIAL DUTIES & FUNCTIONS
Operational Responsibilities
Take orders and serve food and beverages to guests.
Maintain cleanliness and organization of the dining area.
Assist with setting up and breaking down tables and service stations.
Closing the restaurant correctly in a timely manner.
Efficiently execute side work ensuring the AM staff is setup for success.
Guest Services
Greet guests warmly and provide excellent customer service.
Respond to guest inquiries and resolve any issues or complaints.
Ensure guest satisfaction by accommodating special requests.
Team Support and Training
Assist in training new restaurant servers as needed.
Support team performance by collaborating with colleagues.
Ensure compliance with Valencia Hotel policies and industry standards.
Communication and Reporting
Communicate effectively with the restaurant manager and other departments.
Report any incidents or safety concerns immediately.
Safety & Compliance
Follow all hotel policies and procedures.
Adhere to safety standards and maintain a safe working environment.
Qualifications: ESSENTIAL SKILLS AND QUALIFICATIONS
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Previous experience in a restaurant or customer service role is preferred
Experience using POS systems relating to restaurant influenced software
Certification for TABC & Texas Food Handlers
Physical Requirements
Sitting: Occasional
Standing/Walking: Frequent, including walking long distances
Lifting/Carrying: Up to 50 lbs, such as trays and supplies
Other Physical Requirements: Handling, grasping, and crouching as needed
WORKING ENVIORNMENT
Interior: Restaurant dining area and kitchen
Exterior: Restaurant patio and courtyard
BASICS
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience: High school diploma or equivalent preferred; previous experience in a restaurant or customer service role is a plus
Valencia Hotel Group serves as the development powerhouse behind the Valencia Hotel Collection. We have a proven track record in identifying prime locations and delivering properties that resonate with the community and deliver distinctive design and character with each destination. Whether building a new hotel from the ground up or reworking an acquired property, Valencia Hotel Group provides expertise in all aspects of hospitality management and development, including branding, repositioning, and ongoing operations and logistics management. Combined with our dedication to a unique and sophisticated atmosphere, these services create a hotel that provides guests with a one-of-a-kind travel experience. Join us to redefine the luxury experience.
Company size
501-1,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Houston, Texas
Valencia Hotel Group serves as the development powerhouse behind the Valencia Hotel Collection. We have a proven track record in identifying prime locations and delivering properties that resonate with the community and deliver distinctive design and character with each destination. Whether building a new hotel from the ground up or reworking an acquired property, Valencia Hotel Group provides expertise in all aspects of hospitality management and development, including branding, repositioning, and ongoing operations and logistics management. Combined with our dedication to a unique and sophisticated atmosphere, these services create a hotel that provides guests with a one-of-a-kind travel experience. Join us to redefine the luxury experience.
Company size
501-1,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Houston, Texas
