101405 - Bellperson

Job DetailsJob Location: The George - College Station, TX 77840Position Type: Part TimeJOB SUMMARY:      The bell person is responsible for providing a warm welcome and sincere customer service. The bell person is to ensure guest satisfaction is met, delivering the best guest experience. The primary duty of the bell person is to assist with luggage and provide information about the hotel and College Station area.

Physical Requirements:

Standing/Walking: Constantly. Outside on concrete or inside on tile or carpet
Crouching (Bend at knees): Frequently. When assisting guest with luggage
Stooping (Bend at waist): Moderately. Retrieving guest luggage, assisting guests
Twisting (knees, waist, neck): Constantly. When working with several people at once; watching for guests; retrieving luggage
Reaching (overhead/extension): Constantly. Passing items between guests
Handling/Grasping: Constantly. Handing telephones, luggage
Pushing/Pulling: Frequently, average weight frequently 50lbs
Lifting/Carrying: Frequently, carrying luggage and assisting guests

Working Environment:

· Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures

· Exterior of hotel with exposure to weather conditions

DUTIES & FUNCTIONS:

Contribute positively to the team within the department
Prepare for all guest requests
Participate in on going trainings
Comply with hotel Valencia group (and its affiliates) standards and regulations to encourage safe and efficient hotel operation
Maintain regular attendance in compliance with hotel Valencia (and its affiliates) standards as required by scheduling which will vary according to hotel needs
Complete other duties as assigned by the Front Office Supervisor and MOD
Resolve any guest and/or associate issues incurred during the shift in a professional and thorough manner, communicating effectively as appropriate
Greet and engage guests, whenever possible, to ensure quality of service is upheld and recover their confidence in the hotel
Unload luggage from vehicles and taxis
Promptly and safely transport luggage to and from guests’ rooms; may secure, tag, and store luggage at guest’s request
Open entrance doors for all guests
Answer questions and offer information and assistance
Keep working area clean and organized
Be extremely courteous to all customers and fellow employees
Maintain hotel equipment in proper working conditions
Escort incoming guests to the rooms and/or partial escorts
Offer information pertaining to available services and facilities of the hotel, points of interest, direction, and dining options
Inspect guests’ room to ensure furnishings are in order and supplies are adequate upon guest escort
Deliver luggage, packages, mail and other guests belongings
Call taxis for guests
Complete errands as requested by the other hotels departments
Any other duties, as assigned, by supervisor
Always maintain confidentiality of guest and hotel information

QualificationsESSENTIAL SKILLS AND QUALIFICATIONS:

Excellent customer service skills
Hospitality experience preferred
Strong English communication and organizational skills
Must be available to work mornings, nights, weekends, and holidays

BENEFITS: 

Medical, Dental, Life insurance
Paid Time Off 
Paid Community Service Days
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 Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.