Remote Services Technician

Job Description:

POWER UP YOUR CAREER WITH LOUISIANA CAT

Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!

THE OPPORTUNITY

We are searching for a Remote Services Technician to join our growing operations at our Reserve, Louisiana location.

YOU

The Remote Services Technician is responsible for analyzing product issues primarily through Remote Services and facilitating parts and service sales based on the information. The role requires frequent communication with external customers and service department staff. The role requires accurate and efficient exchange of information with customer satisfaction in mind.

Essential Functions:

• Provide support to the Service Department and external customers through Remote Flash and Remote Troubleshoot.
• Provide diagnostic and technical assistance to the Parts, Service, and Sales departments in support of daily operations.
• Research product issues using Caterpillar resources provide solutions.
• Communicates solutions to internal and external customers in an accurate and timely manner.
• Escalates product issues to Tier 2 technical communicator as required.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Models company values and safety culture.
• Performs other duties as required.

Knowledge and Skills:

• Knowledge and ability to explain safety practices, mechanical repair, service procedures, and troubleshooting process.
• Knowledge of Cat models, safe operating procedures, and maintenance practices.
• Basic knowledge in system operation and troubleshooting electrical and hydraulic systems.
• Knowledge of Caterpillar Electronic Technician and service software files.
• Intermediate computer skills.
• Ability to communicate clearly and effectively both verbally and in writing.
• Ability to think logically for interpreting and analyzing problems encountered.
• Ability to manage time and work independently.

Education and Experience:

• High school diploma or equivalent required.
• Bachelor’s degree in mechanical or electrical engineering or a related field.
• Caterpillar Heavy machinery troubleshooting experience.
• Must be willing to travel as needed.

LOUISIANA CAT BENEFITS

• Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Employee Discounts
• Credit Union
• Technician Career Development Program - Shop & Field Service Training

SAFETY IN ALL WE DO

• We require strict compliance with PPE (personal protective equipment) safety regulations.
• We maintain compliance with all Federal, State and Local safety and company regulations.
• All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
• Louisiana Cat is a drug-free workplace, including marijuana and THC products.

WHY PEOPLE JOIN LOUISIANA CAT

• We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
• We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
• We are committed to the long-term growth and success of both our employees and customers.
• We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
• We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
• We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
• We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.

WHO WE ARE

We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.