Receptionist

Job Description:

Position Summary

Welcomes visitors and answers incoming calls in a warm, pleasant, and professional manner. Maintains a clean and neat reception area, handles specific resident services and community tasks as assigned and seeks administrative support as needed.

Essential Functions and Responsibilities

• Ensures CAPLICO Core Values and Code of Conduct are adhered to at all times.
• Ensures compliance with Resident Rights and HIPAA policies at all times.
• Provides a welcoming environment for residents, staff, and all visitors to the community.
• Maintains up-to-date knowledge of the community services provided.
• Greets visitors courteously and directs them to the appropriate area or personnel and answers routine questions.
• Operates paging/telephone system as required. Answers incoming calls, both internally and externally, in a warm, pleasant, and professional manner.
• Takes detailed messages when appropriate and ensures that messages are relayed promptly to the intended person.
• Ensures that the reception areas are clean, neat, and inviting.
• Prepares outgoing community mail for pickup. Sorts and distributes incoming mail for distribution to departments.
• Maintains current listing of residents and staff.
• Reports equipment malfunctions as soon as possible to appropriate personnel. Maintains a “maintenance required” book for repairs needed in the community.
• Organizes the necessary information packets for job applicants and new staff.
• Performs clerical functions associated with resident admission, discharges, and readmission as assigned.
• Performs typing, copying, faxing for all departments as requested.
• Attends designated staff meetings.
• May perform other duties as assigned by the Supervisor.

Supervisory Responsibility

• None.

Working Conditions

• Works in office area(s) as well as throughout the community/facility
• Moves frequently during working hours.
• Is subject to frequent interruptions.
• Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
• Is involved in community/civic health matters/projects as appropriate.
• Is subject to injury from falls, burns from equipment, odors, etc., throughout the work day, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB, COVID-19 and the AIDS and Hepatitis viruses.
• May be subject to the handling of and exposure to hazardous chemicals.

Physical Demands and Sensory Requirements

(With or Without the Aid of Mechanical Devices)

• Must be able to move frequently throughout the workday.
• Must be able to cope with the mental and emotional stress of the position.
• Must be able to see and hear or use prosthetics that will enable the senses to function adequately to ensure that the requirements of this position can be fully met (e.g.: accurately read measurements on resident related equipment such as thermometers, monitors, gauges).
• Must be able to function independently, have personal integrity, flexibility and the ability to work effectively with residents, employees, visitors and support agencies.
• Must be in a good general health and demonstrate emotional stability.
• Must be able to relate and work with the disabled, ill, elderly, emotionally upset and at times, hostile people within the community.
• Ability to stand/walk up to two hours a day; sit up to eight hours a day.
• Must be able to frequently support up to 20 pounds.
• Requires frequent lifting/carrying up to 50 pounds.
• Requires frequent kneeling, bending, and reaching.
• Must be able to assist with the evacuation of residents.

Specific Requirements

• Must be able to read, write, speak, and understand the English language.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.
• Possess the ability to make independent decisions when circumstances warrant such action.
• Possess the ability to deal tactfully with personnel, residents, visitors, and the general public based on whatever maturity level they are currently functioning.
• Ability to be calm and level-headed in emergencies.
• Well groomed, professional and possess ability to work harmoniously with other personnel.
• Ability to seek out new methods and principles and be willing to incorporate them into existing resident care practices.
• Follow written and oral instructions.
• Must be capable of operating computer, copier, postage meter, fax machine, intercom and telephone system.
• Must be capable and comfortable learning and using new computer operating systems, word processing, spreadsheets and e- mail.

The employer for this position is stated in the job posting.  The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.  Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.  More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

PSL is the most progressive company in the exploding healthcare services field today. Dedicated to restoring public confidence in the healthcare industry, PSL has assembled a team of highly competent, dedicated and caring individuals who are creating a new standard of excellence for healthcare providers everywhere. 

PSL currently serves over 50 long-term care, facilities in six Western states. These facilities have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual facilities. 

As an organization, we are deeply committed to our mission of providing life-changing service to our residents, employees and the communities we serve.