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Field Support Specialist

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Full-time Remote 7d ago

Location:

South Carolina, SC, US

Company:

Enmarket operates retail and wholesale petroleum locations across the Southeast, promoting healthy choices and community involvement.

Summary:

The Field Support Specialist will provide operational support, onboarding, and training to field teams while ensuring adherence to company standards. Applicants should have a high school diploma, relevant experience, and strong communication and problem-solving skills.

Requirements:

Hard Skills: strong communication skills, problem-solving skills, proficient in Microsoft Office, basic troubleshooting for systems

Credentials: high school diploma or equivalent, associate or bachelor's degree preferred

Experience: 2+ years in retail, operations, or field support roles, preferably in a C Store Environment

Job Description:

The Field Support Specialist is responsible for providing on-the-ground operational support to field teams across multiple locations. This role assists with onboarding, training, troubleshooting, and ensuring adherence to company standards and procedures. The Field Support Specialist acts as a liaison between corporate teams and store-level operations.

Key Responsibilities:

  • Provide operational support to field teams and store staff.
  • Leverage technology to identify underperforming locations.
  • Assess General Managers strengths and opportunities.
  • Collaborate with Regional and District managers on root cause.
  • Create action plans with field leaders.
  • Hands-on approach with General Managers/sharing Nouria expectations.
  • Conduct store visits to ensure compliance with operational standards.
  • Support technology rollouts and troubleshoot basic system issues.
  • Communicate company updates and process changes effectively.
  • Track and report on field issues, trends, and needs.
  • Collaborate with HR, Training, and Operations to implement improvements.

Qualifications:

  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • 2+ years in retail, operations, or field support roles, preferably in a C Store Environment.
  • Strong communication and problem-solving skills.
  • Ability to travel frequently within the region.
  • Proficient in Microsoft Office and basic troubleshooting for systems.