Director of Clinical Research
Apply NowLocation:
Chicago, IL, US
Company:
PatientIQ is a healthcare technology company focused on improving patient outcomes through data-driven insights.
Summary:
The Director of Clinical Research Success will manage customer satisfaction and success within research studies, fostering partnerships with research sponsors and sites. Applicants should have over 7 years of clinical research experience and strong customer success management skills.
Job Description:
Description
The Director of Clinical Research Success will report directly to the VP of MedTech and will be responsible for overseeing the success and satisfaction of our ResearchPRO customers. This role is primarily focused on engaging with research sponsors and investigator sites, enabling successful research studies that drive publication and efficacy, expanding study growth within these partnerships, and reducing customer churn.
The Director of Clinical Research Success will be a strategic thinker with in-depth knowledge of clinical research, best practices for utilizing patient-reported outcomes within studies, proven customer success management skills to grow and retain customers, and the ability to lead a team to achieve exceptional customer outcomes.
Clinical Research Strategy & Customer Success
- Develop and execute a research success strategy aligned with PatientIQ’s MedTech and ResearchPRO business objectives.
- Drive best practices for research implementation, stakeholder engagement, and issue resolution.
- Define and track key performance metrics, including study activation, investigator onboardings, subjects enrolled, customer satisfaction, and retention.
- Support expansion within existing research partnerships by identifying growth opportunities.
- Develop deep product technical understanding.
Customer Engagement & Study Support
- Serve as the primary point of contact for research sponsors, CROs, and investigator sites, ensuring seamless collaboration.
- Oversee study implementation, proactively addressing risks and ensuring successful execution.
- Lead research training programs and best practice initiatives to enhance study efficiency.
- Act as the escalation point for study-related challenges, coordinating with internal teams to resolve complex issues.
- Collaborate with internal and external stakeholders to help customers extract and interpret actionable study insights.
Performance & Process Optimization
- Monitor research customer health metrics to identify trends and areas for improvement.
- Implement data-driven strategies to improve study execution, engagement, and satisfaction.
- Partner with sales, product, and marketing teams to enhance the research customer journey and address cross-functional challenges.
- Advocate for MedTech and ResearchPRO customer feedback to drive platform enhancements and service innovation.
- Ensure all studies adhere to relevant regulatory and compliance guidelines.
Team Leadership
- Lead, mentor, and develop a team of clinical research managers to drive customer success and study excellence.
- Establish and maintain a customer-first culture, ensuring team alignment with research success goals.
- Oversee account planning, study documentation, and execution workflows within HubSpot and other internal tools.
- Foster continuous learning and professional development within the research success team.
Requirements
- 7+ years of experience in clinical research, preferably with exposure to sponsor, CRO, and/or site roles.
- Proven success in customer-facing roles — confident communicator, responsive, and calm under pressure.
- Strong grasp of patient-reported outcomes (PROs) and their application in research studies.
- High technical aptitude — ability to quickly learn and translate software capabilities into practical research workflows.
- Experience mentoring or managing team members preferred.
- Strong organizational skills and comfort managing multiple projects and stakeholders.
Benefits
- Unlimited vacation policy & flexible work from home policy
- Health, dental & vision insurance
- Life insurance, short-term, and long-term disability
- Company 401k plan
- New company computer and other office essentials
- Remote-first team, with the perk of an office when you prefer it
Why Join Our Team?
PatientIQ was recently selected as one of the top 50 "Best Small Companies to Work For in Chicago," and we pride ourselves on our team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of our benefits below:
- Great Benefits - top-notch health, dental, and vision insurance. Additional perks available, including 401 K.
- We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
- True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
- Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
- World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
- Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.