Barostim Coordinator - MedTech (Bilingual)
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US
Company:
CVRx pioneers unique therapies to enhance the body’s natural systems, striving for better healthcare outcomes globally.
Summary:
As a Barostim Coordinator, you'll educate consumers about CVRx therapies through various communication channels. Candidates should possess four years of relevant experience and be bilingual in English and Spanish.
Requirements:
Hard Skills: CRM software, Microsoft Office including: Word, Excel, Outlook, and Teams, Google applications
Experience: 4 years of relevant experience in a virtual call center environment, Previous consumer recruitment experience; consumer education; physician office front desk experience; general educator experience; call center; or social work experience
Job Description:
Description
Why work for CVRx?
CVRx pioneers' unique therapies that harness and harmonize the body’s natural systems, benefiting society and making CVRx a universal role model in healthcare. We value our commitments to others and continue to overcome challenges through determination, collaboration and purpose. If our culture and values speak to you, and if you have a passion for cutting-edge medical technologies, join our team and our mission to help others live better lives.
To be considered for this remote WFH position, you should reside in the Mountain or Pacific time zones and be fluent in both English and Spanish (written and spoken).
A day in the life:
Are you passionate about educating others and making a real impact on people’s lives? As a Barostim Coordinator, you’ll play a key role in raising awareness about life-changing CVRx therapies, connecting with new consumers through meaningful and informative conversations. Whether it’s via phone, email, chat, or text, you’ll have the opportunity to engage with individuals daily, helping them navigate their healthcare options and providing essential education.
This dynamic role is perfect for someone who thrives in fast-paced environments and has experience in roles such as education, call centers, medical office support, social work, or any field that involves daily interaction and guidance with people. If you’re someone who enjoys helping others, following up on inquiries, and conducting research to meet customer needs, this could be the perfect fit for you!
Key Duties and Responsibilities:
- Phone screen consumers, enter accurate information into the relevant Customer Relationship Management (CRM) database, and schedule consumers for consultation appointments with providers.
- Respond to inquiries in a respectful manner to meet needs of requestor, demonstrate empathy, offer education, and provide empowerment.
- Provide consumers with relevant and accurate disease awareness and therapy information meeting CVRx’s standards.
- Successfully manage conversations with consumers, including those expressing frustration or who are emotional.
- Document interactions per applicable policies and processes.
- Document request requirements, timeline, and communicate to consumers, field representatives, and customers as needed.
